For letting agents
Repairs reported on WhatsApp. Sorted on one dashboard.
Tenants message one number. Your team gets a clear ticket with photos, room, access times and urgency. Emergencies flagged straight away.
- First month free
- Set up for you
- Nothing for tenants to install
hi, water coming through the kitchen ceiling 😩21:41
That sounds urgent. Which property and room are you in, and is anyone home today?21:41
flat 3 12 example road, kitchen. home all day, key ok21:43
Done. I've flagged this as an emergency and alerted your agent. If you can, turn the water off at the stopcock.21:44
On your dashboard
Your team gets this, not a phone call.
- Where and what. Address, room and photos, collected before it reaches you.
- When and how to get in. Access times and permission to use a key.
- How urgent. Emergency, Urgent or Routine, with a note on who to call.
- EmergencyWater coming through kitchen ceilingFlat 3, 12 Example Road21:44
- UrgentNo hot waterRoom 2, 8 Sample Street18:10
- RoutineBedroom door handle looseRoom 4, 41 Park View14:32
- RoutineExtractor fan not working7 Mill LaneYesterday
Water coming through the kitchen ceiling
- Address
- Flat 3, 12 Example Road
- Room
- Kitchen
- Access
- Home all day
- Key permission
- OK to use a key
2 photos from the tenant
Call an emergency plumber. Safety advice already given to the tenant.
Example data
See it in action
The 60-second tour
A tenant reports a leak on WhatsApp. Watch what your team sees.
No sound needed. It's all on screen.
How it works
-
1
We set you up. Your own Hauz number, with all your properties added.
Hauz · Repairs+44 114 000 0000 -
2
Tenants message it. On WhatsApp, any time.
boiler's not working 🥶 -
3
You get a ticket. Sorted Emergency, Urgent or Routine.
UrgentNo heating · Room 2, 8 Sample Street
Less chasing. No noise.
Fewer chasing calls. Details arrive with the report, not three calls later.
Emergencies first. Gas, flooding and doors that won't lock jump the queue, and the tenant gets safety advice straight away.
A dated record of every report. Useful for Snug and Unipol, and ready for Awaab's Law.
Inspections and contractors in one place. Add jobs from inspections, and contractors add before and after photos.
Built for student houses too
Shared houses need more than an address.
- Room by room. Hauz records the room, who's affected and when someone's in.
- Summer turnover. Hauz copes when tenants change over the summer.
- Time-stamped reports. They help with repair deadlines in schemes like Snug and Unipol.
Made for student cities like Sheffield, Leeds, Manchester and Nottingham.
No hot water in the shower
14 Example Street · 2nd-floor bathroom
After 4pm · key OK
Try it yourself on WhatsApp
- Tap the button and send join nearly-grow. It's already typed for you.
- Then describe a pretend repair, like a dripping tap, and see what your team would get.
Simple pricing
£50 a month + £1 per property, with unlimited staff logins
No setup fee · First month free · Cancel any time
| Properties | Per month |
|---|---|
| 25 | £75 |
| 50 | £100 |
| 100 | £150 |
| 200 | £250 |
Frequently asked questions
- Do tenants need to install anything?
- No. They message your Hauz number on WhatsApp, which they already have. There's no app, no login and no portal.
- What counts as an emergency?
- A gas smell or carbon monoxide alarm, flooding, sparks or a burning smell, no power to the whole property, or a home that can't be locked. Hauz gives the tenant safety advice first and flags the job straight away.
- What happens out of hours?
- Hauz replies to tenants any time, day or night. Emergencies are flagged on your dashboard and sent to your on-call WhatsApp number. Everything else is waiting for your team in the morning.
- Does it work with our existing software?
- Hauz works alongside it: there's nothing to install or connect. Tickets live on your Hauz dashboard and your team can copy the details into your usual system. Tell us what you use and we'll look at connecting it.
- Is our data safe?
- Your dashboard is password-protected, and data is encrypted in transit and at rest. Tenants' details are only used to handle their repairs: contractors see the job but never the tenant's phone number, and we never message tenants for marketing. We'll walk you through how we handle data under UK GDPR on your demo.
- How long does setup take?
- Not long, and most of it is our job. Send us your property list, we'll set up your Hauz number and add your properties, and we'll agree a go-live date with you on the demo call.
Who's behind Hauz
Hauz is built by Avrosios Papacharidemou and Giagkos Michael, University of Sheffield graduates who rented in Sheffield as students.
Questions? Email pavrosios781@gmail.com.